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Customers are more empowered than ever before, due to a global marketplace, social networks and the rise of mobile. As a result, the pace of business is changing how businesses are led, develop strategy and build their customer focus. The The Customer-Focused Organization programme is offered at the Northwestern University.
Nonprofits cannot grow without some commitment to innovation. Organizational change and innovation for nonprofits are key to high-impact service delivery. A nonprofit leader has the responsibility to provide the opportunity for change, as do the individuals to be an active part of the innovative change. The Leading Innovation in Nonprofits programme is offered at the Northwestern University.
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