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Overview
Key facts
This Design in Healthcare - Using Patient Journey Mapping course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.
This Design in Healthcare - Using Patient Journey Mapping course from Delft University of Technology (TU Delft) is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given unique opportunities to learn, observe and question patients and medical professionals, with the opportunity to attend a live broadcasted, interactive surgery.
No previous knowledge about health care innovation, design or journey mapping is necessary.
What you'll learn:
- The Patient Journey Mapping method
- Understand the different stages of a patient's experience and treatment journey
- When and where Patient journey mapping can be applied
- How to identify opportunities from a patient's journey
Programme Structure
Course Syllabus:- Week 1: the patient in a complex system.
- Experience there is a wider perspective by changing perspectives and describing interactions and relationships between patients and various actors.
- Week 2: Building a patient journey of a complex system.
- Use gathered information to set up a patient journey by defining and applying stakeholders and phases.
- Week 3: Integrating expectations, emotions and activities.
- Use interviews with patients and questions to surgeons during a live surgery to understand how to deepen the patient journey.
Key information
Duration
- Part-time
- 2 months
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
Online
Campus Location
- Delft, Netherlands
Disciplines
Industrial Design Health Administration Health Sciences View 5 other Short Courses in Health Sciences in NetherlandsWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
This is a Massive Open Online Course (MOOC) that runs on EdX.
- No previous knowledge about health care innovation, design or journey mapping is necessary.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residentsFree -
EU/EEA Applies to you
Applies to youEU/EEA NationalsFree
Additional Details
Free | Earn certificate for $185
Funding
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