All You Need to Know About ServiceNow Administration Udemy

Overview

All You Need to Know About ServiceNow Administration from Udemy covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge over the topics taught in this course, i believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Students at All You Need to Know About ServiceNow Administration from Udemy will:

• Get knowledge on configuring processes

• Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam

• Comprehend the Admin activities in ServiceNow

• Understand Basic ITSM Processes

• Understand the Basic User Interface and Navigation in ServiceNow

• Create Tables, Fields, Form Layouts, Views

• Create and Administer Users, Groups and Roles

• Understand Different Types of Dictionaries/Fields

• Import Data into ServiceNow Tables

• Configure Application Menus and Modules

• Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs

• Build Service Catalogs, Record Producers, Order Guides and Workflows

• Create Reports and Dashboards

• Knowledge Management

• Trigger Email Notifications and Events

• Migrate Customizations from one instance to Other through Update Sets