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Featured byOpen Colleges
Overview
Gain a solid education in the fundamentals of clerical and admin services and enjoy diverse career opportunities.
The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) from Open Colleges is designed to arm you with the tools to keep the customers coming back.
You will learn how to use industry essential skills like producing documents, working as part of a team, managing feedback and complaints, and delivering quality customer service, to make sure you keep your customers happy.
Job Outcomes
- Clerical Officer
- Customer Service Representative
- General Clerk
Programme Structure
Course structure:
- BSBWHS311 : Assist with maintaining workplace safety
- BSBSUS211 : Participate in sustainable work practices
- BSBTWK301 : Use inclusive work practices
- BSBXCM301 : Engage in workplace communication
- BSBCRT311 : Apply critical thinking skills in a team environment
- BSBPEF201 : Support personal wellbeing in the workplace
Key information
Duration
- Part-time
- 12 months
- Flexible
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
- Self-paced
Campus Location
- Sydney, Australia
Disciplines
Business Administration Human Resource Management Corporate Communication View 11 other Short Courses in Corporate Communication in AustraliaWhat students do after studying
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Academic requirements
There are no specific academic score requirements for entry into this programme. Please visit the Open Colleges website to view all entry requirements.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Self-paced
- Study anywhere, on any device
- No exams
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
Domestic Applies to you
Applies to youCitizens or residents3999 AUD / year≈ 3999 AUD / year
Funding
This is a fee-for-service course; government funding is not available. Payment plans are available. Discounts apply when you pay upfront, check the Open Colleges website for the latest promotion.
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