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Overview
University College London (UCL)'s Customer Service, Operations and Planning (Telecommunications and ICT) aim is to apply theory to the practices encountered in the real life of a telecommunication and ICT service provider.
Key facts
- It will look closely at the key to customer satisfaction, namely the effective day-to-day management of sales, operations and services.
- It's unique in the way it focuses on how service providers actually provide telecoms services. It will also present the best practice in operations and customer service.
- Specific areas covered include understanding and managing customer experience, sales, service science, service-and-network management systems, field operations and network planning, as well as cyber security within telecommunications networks.
Programme Structure
Courses include:
- Managing customer experience
- Service science
- Risk management
- Management of operations
- Planning
Key information
Duration
- Full-time
- 14 days
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
On Campus
Campus Location
- London, United Kingdom
Disciplines
Computer Sciences Operations and Quality Management View 119 other Short Courses in Computer Sciences in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
The course will benefit all those who are working in, or interested in, today's rapidly changing telecommunications industry and are keen to appreciate what's involved in providing customers with high-quality service.
Apart from a background appreciation of the industry, you don't need any specific technical knowledge, although you'll need a good grasp of basic business principles.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents2500 GBP / full≈ 2500 GBP / full -
Domestic Applies to you
Applies to youCitizens or residents2500 GBP / full≈ 2500 GBP / full
Living costs
London
United Kingdom
1137 - 2157 GBP / month
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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