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Featured byThe University of Sydney
Overview
During this interactive course, you'll explore active listening, diagnostic questions, accord statements, boundary statements and solution focused questions.
What you will learn
By the end of this Dealing with Difficult Behaviours at Work course offered by University of Sydney, you should be able to:
- stay calm when handling difficult behaviour or managing disagreements
- speak assertively and respectfully, even in tough situations
- respond to a range of challenging behaviours in ways that de-escalate conflict
- use five communication tools to connect and collaborate in tough situations
- take a win-win approach to resolving differences of opinion.
Programme Structure
Content includes:
- Handling difficult behaviour assertively
- Communication success kit
- Dealing with passive communicators
- Handling passive-aggression
- Dealing with aggression
- Managing conflict constructively
Key information
Duration
- Full-time
- 1 days
- Part-time
- 1 days
Start dates & application deadlines
- StartingApplication deadline not specified.
- StartingApplication deadline not specified.
- StartingApplication deadline not specified.
Language
English
Delivered
On Campus, Online
Campus Location
- Newtown, Australia
Disciplines
Organisational Behaviour View 11 other Short Courses in Organisational Behaviour in AustraliaWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- CRICOS Number: 00026A
- Suitable for all managers, team leaders, supervisors and individuals wishing to enhance their skills in dealing with difficult people or aggressive behaviour in the workplace.
Student Insurance via Studyportals Partner
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items like Additional medical costs, Repatriation, Liability etc. Make sure your student insurance covers your needs.
Studyportals partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at The University of Sydney and/or in Australia, please visit Student Insurance Portal.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents690 AUD / full≈ 690 AUD / full -
Domestic Applies to you
Applies to youCitizens or residents690 AUD / full≈ 690 AUD / full
Additional Details
- A$690.00 - A$750.00
Funding
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