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Featured byThe University of Sydney
Overview
By the end of this Conflict Management and Mediation Skills course offered by The University of Sydney, you should be able to:
- apply basic mediation techniques appropriately in a workplace context
- define mediation and the manager’s role in informal mediations
- plan and lead a simple mediation conversation, using a four-step process
- establish ground rules for the discussion and explain the mediation process to others
- help team members isolate and address key issues in their conflict
- map the perspectives of each party, to build mutual understanding
- guide the process of developing mutually agreeable options and creating an action plan.
Delivery style
You’ll learn through a variety of methods including:
- mini-lectures
- practical demonstrations
- role plays or simulations in which you apply new skills
- group discussions
- Q & A sessions
- detailed course notes
- custom-made video vignettes.
Programme Structure
Content includes:
- What is mediation?
- Your role as mediator
- Planning and structuring a mediation
- Helping people focus on issues
- Drawing out needs and concerns
- Facilitating the solution-building process
Key information
Duration
- Full-time
- 1 days
Start dates & application deadlines
- StartingApply anytime.
- StartingApply anytime.
- StartingApply anytime.
Language
English
Delivered
On Campus
Campus Location
- Newtown, Australia
Disciplines
Communication Studies View 18 other Short Courses in Communication Studies in AustraliaWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- CRICOS Number: 00026A
- As this course is suitable for people who are in management or senior supervisory roles, it is assumed you already possess basic skills in active listening, questioning and leading workplace conversations as well as experience managing people.
Work experience
- Suitable for managers, supervisors and team leaders, who have at least 3 years' experience in people management.
Student Insurance via Studyportals Partner
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Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at The University of Sydney and/or in Australia, please visit Student Insurance Portal.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents690 AUD / full≈ 690 AUD / full -
Domestic Applies to you
Applies to youCitizens or residents690 AUD / full≈ 690 AUD / full
Additional Details
- A$690.00 - A$750.00
Funding
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