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Featured byCardiff University
Overview
In this Service design training course offered by Cardiff University you will learn tools which help you to better understand your customers so that you can reorientate your services to better deliver what your customers want and need.
What you’ll learn
- principles of service design
- key expert contributions in the field
- case studies of successful service design
- tools which help you to practice service design
Programme Structure
Topics covered:
- What is Service Design?
- How does it fit with other improvement methodologies that we know?
- The Five Principles of Service Design
- ‘User Centred’ or Customer Centricity – Getting into the mind of the customer
- Developing Personas
- Customer Safaris
- Service Blueprinting
- Customer Heartbeats
- The Double Diamond framework
- Lou Downe’s Principles of Good Services
Key information
Duration
- Full-time
- 1 days
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
On Campus
Campus Location
- Cardiff, United Kingdom
Disciplines
Public Administration View 10 other Short Courses in Public Administration in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
Who it’s for:
- anybody who is involved in delivering services to customers
- Managers and Change Practitioners who want to lead workers through a process of service improvement
- Improvement Specialists who want to understand how to include service design principles into their improvement approach
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents295 GBP / full≈ 295 GBP / full -
Domestic Applies to you
Applies to youCitizens or residents295 GBP / full≈ 295 GBP / full
Living costs
Cardiff
United Kingdom
628 - 1066 GBP / month
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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