Developing Your Core Consulting Skills City St George's, University of London

Overview

To be an effective consultant, you need skills, processes and models that frame your technical and specialist expertise so you can successfully deliver value to clients and improve organisational performance. 

Delivered in partnership with Elevation Learning, the Developing Your Core Consulting Skills programme at City St George's, University of London will enable you to identify business problems, propose value-added solutions, achieve desired outcomes, establish project goals, manage stakeholder expectations and build strong trust-based client relationships.

Benefits for you and your organisation

Understand the context and challenges of the consultant’s work and role

Gain key techniques required to:

• Appraise the client’s situation to fully understand their issues
• Articulate client added value
• Manage and exceed client expectations which increases client retention
• Manage, monitor and control a consulting project from end to end
• Apply a logical problem-solving model to improve project outcomes
• Collect and analyse data
• Develop client focused conclusions and recommendations which add value and achieve desired outcomes.

• Conduct productive meetings with the client, face-to-face and remotely
• Develop strong trust-based relationships with the client and colleagues
• Build an effective and motivated project team
• Influence the client and create a persuasive case
• Present or report proposals and recommendations to the client which achieve desired outcomes.

Understand the dynamics of organisational transformation and individual change.

Recognise the priorities when supporting the client through implementation.