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Overview
The IT world is not only about code and servers, but also about the people who make sure everything keeps running smoothly.
As an IT service representative, you'll be the first point of contact for technical questions and malfunctions. From hardware and software to networking and cloud solutions-you know how to solve problems quickly and effectively.
Key Facts
Within five months of IT Servicedesk Employee course from Winc Academy you will develop practical skills at MBO level, with guidance that ensures that you not only understand the theory, but can also apply it immediately. Have you always wanted to work in IT, but don't know where to start? Here's your chance. With our flexible, online training and an ITIL® 4 Foundation certification through PeopleCert in prospect, you'll take a big step toward a future-proof career.
The ITIL® 4 Foundation course is offered by Pink Elephant, an ATO of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Programme Structure
Courses include:
- Navigating and troubleshooting Windows 10 and 11
- Microsoft Essentials: Office, Active Directory and Teams
- Network management: tools such as Wireshark and ping
- Virtualization and cloud computing with Microsoft Azure, OneDrive and SharePoint
- IT Security Principles: Securing Systems and Networks.
- Compliance and best practices in IT support
Key information
Duration
- Part-time
- 4 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
Campus Location
- Amsterdam, Netherlands
Disciplines
Information Technology (IT) View 5 other Short Courses in Information Technology (IT) in NetherlandsWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- IT professionals looking to advance
Do you want to further specialize in service management and SLA management? This course helps IT professionals expand their expertise with a strong focus on customer-centric work, process optimization and efficiently managing IT services.
- Lateral entry
Thinking about a career switch to IT? This course offers an accessible, hands-on entry-level experience with no prior technical knowledge required. You will learn the core skills of IT support and develop immediately applicable skills for an IT support role. After this, you can easily advance to a more technical direction with our Front-end Developer retraining or Back-end Developer training.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents3405 EUR / full≈ 3405 EUR / full -
EU/EEA Applies to you
Applies to youEU/EEA Nationals3405 EUR / full≈ 3405 EUR / full
Funding
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